Contact and help

To report a problem or suggest an improvement, write to the Andromede team at contact@andromede.net. The team is mostly French-speaking, but you are welcome to write in English or French, whichever is easier for you. Give your message a clear subject so we can see at a glance what it is about.

For help or a question about moderation, you can also go to the #support room in the chat (the team there mostly speaks French, but many people understand English).

Problems getting in or chatting

Describe what should have happened, the name of the room and when the problem occurred. Say whether you use a phone or a computer, and which browser or app version. A description of the steps helps us reproduce the problem.

Do not send passwords, access codes or identity documents. Before writing, have a look at the beginner's guide and try another nickname if the server says yours is taken.

Reporting an incident

To report harassment or a breach of the rules, give the person's nickname, the room and the context. You can block the person from their nickname's menu so they cannot message you any more. Do not post your report in a public room and do not attach intimate material.

Get involved in the English-speaking community

We are looking for people who would like to welcome newcomers, start conversations and help organise get-togethers around shared interests: watching a match together, a music quiz, a language exchange evening or a chat about a book.

Tell us which room interests you, what you would like to organise and when you are available. The community is just starting: we prefer simple, regular arrangements that help people get to know each other over time.

Corrections and personal data

If you spot an unclear sentence or a wrong description, send us the link and a suggested correction. For requests about your data, read the privacy page and contact us by email.